The cozy ambiance was great, but the maintenance issues impacted our experience.

beautiful historical building, charming Victorian decor, cozy bar atmosphere

Communication could be clearer regarding access!!! Maintenance of shower facilities needs urgent attention!!! Noise from the road disrupts tranquility more than expected!!!

good potential but needs better management

The location was convenient, making it easy to explore the area. The parking facilities were ample, offering a stress-free arrival. I appreciated the spaciousness of our room, which felt quite inviting.

The self-check-in process felt impersonal.

The room was spacious, but the shower overflowed, making the bathroom floor soggy.

Clean room with comfy bed and free Wi-Fi. staff slow to respond at times.

Beautiful historical building

Perfect family-friendly getaway

Just had a blast staying here with our baby! The Templetown and Croft's room was fantastic, separate room for kids plus a cozy en-suite. Breakfast was a real treat. the staff were super friendly with our daughter. Only hiccup was the stairs since there's no lift, which made it tricky with a baby in tow.

My stay was enjoyable, especially the super comfortable bed and spacious bathroom. I loved the lovely breakfast selection and the elegant decor, but the pillows were too soft for my liking. Would stay again!

the northgate hotel is super close to the centre of bury st edmunds which is amazin. the rooms are really comfy with big beds and nice bathrooms, felt real luxury. breakfast was plentiful, you won’t go hungry! the staff were quick to help when we had problems. definitely a nice place to stay for a couple!

The room was spacious and clean with unique architectural features, and the walking distance to local attractions was a huge plus. We really enjoyed the comfortable and stylish interior. The whole atmosphere was charming and cozy.

I adored the charming Victorian decor and the spacious, comfortable room at The Northgate. The thoughtful design and accessibility made my stay enjoyable, offering a lovely garden view that added tranquility to my experience.

More seating in common areas would be helpful.

The Northgate boasts charming Victorian heritage, enhanced by elegant wallpaper and spacious, comfortable rooms, making it accessible and welcoming for seniors like myself. The lovely garden view from my room added to the delightful ambiance.

Need more seating in common areas for seniors.

My stay at Northgate was very enjoyable. The room was beautifully decorated with French-inspired furniture and very comfortable bedding. The bar area was cozy, which made it perfect for pre-dinner cocktails. Dinner featured a Taste of East Anglia menu, offering exceptional food, including standout dishes like mackerel and pork belly. Breakfast continued to impress with its selection of granola and pastries.

Minor maintenance issues in the room.

the room was nice and comfy, had a good size, and the bathroom was spotlessly clean. staff were friendly and helpful, which made things better. afternoon tea was plentiful and tasty, and i loved the homemade shortbread. also, the location is pretty nice with a lovely garden outside.

the service was super slow, and i had a pretty rude experience with check-in. also, there were some maintenance issues like a loose toilet seat in my room.

would like to stay longer

The superior double room had a comfortable bed and a clean private bathroom with a shower. There was a hairdryer, tea/coffee maker, and free toiletries provided. I appreciated the bottle of water and a selection of cookies. The location was darn close to the town center, making it easy for a quick stroll around. I'd love to explore the beautiful garden next time.